| Who can gain access to PFAD? Anyone who is a member of any of the following authorized user groups can gain access to PFAD: |
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| How much does PFAD cost? PFAD is a completely free database. You simply have to be a member of one of our authorized user groups and meet our system requirements. |
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| What do I need to access PFAD? Internet access is required for all PC's to access PFAD. PFAD recommends using Microsoft Internet Explorer Version 5.0 or higher for installing a Digital Certificate and accessing PFAD. In conjunction with JNET certificates,Netscape 6.0 or higher can also be used. |
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| How do I request an account? From the PFAD home page select 'Account Requests.' Then choose “Request a PFAD Account.” Fill out this form and click “Submit.” A PFAD team member will contact you within three business days. |
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| What is a digital certificate and how do I get one? A digital certificate is an electronic file that certifies a computer to gain access to PFAD. It also encrypts the information that is being transferred to and from PFAD. To get a digital certificate you must have your user account information, and be in front of the computer you want to certify, then call technical support at 1-888-23LEGAL(53425). |
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| How long does a certificate last? PFAD certificates are now good for two years. In some cases certificates expire earlier because they are broken or invalidated by changes made to the computer. For example: changing your profile, adding or removing software, windows updates etc. |
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| How do I know if my certificate expired? Normally there is a warning before your certificate will expire, but there are cases where the certificates have expired before their two year period. Please call technical support at 1-888-23LEGAL(53425) for further assistance. |
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| Do I get a warning before my certificate expires? Definitely! Starting 14 days before it expires you will start seeing a warning on the Main Menu screen after you log in stating “The Digital Certificate that you are currently using will expire in ** days." Please call technical support at 1-888-23LEGAL(53425) before that time for help installing a new digital certificate. The warning will count down the days and turn red as it gets dangerously close to expiring. |
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| My digital certificate expired. What do I do? Close Internet Explorer and open a new page to our PFAD homepage, then call technical support at 1-888-23LEGAL(53425). |
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| I already have a JNET certificate. Do I need one for PFAD? No you do not. PFAD accepts JNET certificates. |
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| How do I contact PFAD technical support? Call 1-888-23LEGAL(53425). We are available Monday - Friday from 8:30 am to 5:00 pm. |
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| Is PFAD up? PFAD, on average, is up and running 99% of the time. This question is usually asked when one of our users can’t get to our website. Please test and see if you can get to other web pages on the Internet. If you can’t, call your technical department or Internet service provider. Most likely your connection is down. If you can get to other web pages on the Internet except PFAD, please call technical support at 1-888-23LEGAL(53425). |
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| Why can’t I find the case I was working on? The best rule for searching is “less is more.” Try entering only the defendant’s last name and county when searching. Are you looking for a case that hasn’t been filed yet? Best thing to do is to search for it by only using the PFAD number. If you are still having problems, call technical support at 1-888-23LEGAL(53425). |
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| Why aren’t my changes showing on the printable view? Sometimes your browser doesn’t refresh right away after you have made changes. You can force the computer to refresh by hitting F5 when you are looking at the printable view. If this is a constant issue you will also need to change your temporary Internet files settings to “Every Visit to the Page.” |
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| Can I print out blank forms, and if so how? Yes, you can print blank forms. On the PFAD home page is a link to PFAD Printable Forms. Just click on the form you want and a printable copy will be displayed. |
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| How do I set-up a free training session? Trainings are available for both new and current users. Call 1-888-23LEGAL(53425) and request a visit from a PFAD Trainer. |
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| Are there training resources available for PFAD? And how do I receive them? Yes, we have a number of training resources. We have an online Quick Start Guide, a training CD, training handouts and free training sessions. To request any of these call 1-888-23LEGAL(53425). |
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